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Contact Our Customer Service By Email:
Contact Our New Order Hotline:
1-877-815-1807
Before calling, please note that our New Order Hotline is for customers that need assistance in placing a new costume order by telephone. Call center representatives from our New Order Hotline are unable to assist you with existing orders, order corrections or advanced customer service questions.
If you need assistance from our Advanced Customer Service Department, please use the web form above to submit your questions along with your contact information for the fastest service and one of our highly trained Advanced Customer Service Representatives will respond to you in as little as 10 minutes. All submissions will be responded to within 4 hours Monday - Friday from 9 AM CST to 5 PM CST.
* During the Halloween season, our Advanced Customer Service Team does have extended hours during the evenings and weekends to quickly assist you.
Exchanges & Returns: Returns and Exchanges Requst Form
General Mailing Address:
Ultimate Movie Costumes
4742 Rural Oaks Drive SE
Alexandria, MN 56308
Hours of Operation:
Monday - Friday: 9:00 AM - 5:00 PM CST
Saturday & Sunday: CLOSED
For additional information on our company: About UltimateMovieCostumes.com
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